Privacy Policy

How we collect, use, store and protect your personal information — in line with the Protection of Personal Information Act (POPIA).

Last updated: 13 October 2026

1. Introduction

Ceramic Lining Solutions ("we", "us" or "our") is a privately held company based primarily in South Africa, serving both the African and international markets. We are committed to protecting your privacy and handling your personal information responsibly, lawfully and transparently.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, contact us, or do business with us. We comply with the Protection of Personal Information Act 4 of 2013 ("POPIA") and, where applicable, other relevant data protection laws.

By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

3. Information We Collect

We may collect the following types of personal information:

3.1 Information you provide to us directly:

  • Your name and surname
  • Company name and your job title
  • Email address and telephone number
  • Physical or postal address
  • Details of your enquiry, quotation request or project requirements
  • Billing and banking details (for clients and suppliers)
  • Any other information you choose to share with us

3.2 Information collected automatically when you visit our website:

  • IP address
  • Browser type and device information
  • Pages visited, time spent on pages and referring website
  • General location data (such as country or city)

3.3 Information from other sources:

  • Publicly available sources, such as company websites and business directories
  • Business referrals and trade or industry events

4. How We Process Your Information

Only for lawful purposes, will we collect and use your personal information connected with our business, including:

  • Responding to your enquiries and providing quotations
  • Supplying our products and services and managing our contracts with you
  • Processing orders, invoices and payments
  • Managing our relationships with clients, suppliers and business partners
  • Providing technical support, installation and after-sales service
  • Sending you relevant company updates, product information or marketing communications (where permitted by law or where you have given consent)
  • Improving our website, products and services
  • Complying with our legal, tax, regulatory and safety obligations
  • Protecting our legal rights and preventing fraud or misuse

5. Legal Basis for Processing

We process your personal information only where at least one of the following applies:

  • You have given us your consent
  • Processing is necessary to conclude or perform a contract with you
  • Processing is required to comply with a legal obligation
  • Processing protects your legitimate interests or ours (or those of a third party to whom the information is supplied), and does not unreasonably infringe your rights

6. Sharing Your Information

We do not sell your personal information. We may share it only where necessary, with:

  • Employees and Directors who need it to perform their duties
  • Trusted service providers who assist us with our operations, such as IT support, website hosting, accounting, payment processing, logistics and transport
  • Professional advisers, such as auditors, attorneys and insurers
  • Government, regulatory or law enforcement authorities where required by law

Anyone we share information with is required to keep it confidential and to use it only for the purpose for which it was provided.

7. International Transfers

Because we serve international clients and may use service providers outside South Africa, your personal information may be transferred to and stored in other countries. Where this occurs, we take reasonable steps to ensure that the recipient is subject to laws, binding agreements or safeguards that provide an adequate level of protection, in line with POPIA.

8. How We Protect Your Information

We take reasonable and appropriate technical and organisational measures to protect your personal information against loss, damage, unauthorised access or unlawful processing. These measures include access controls, secure systems and confidentiality obligations for our staff and service providers.

While we take every reasonable precaution, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. If a security compromise affecting your personal information occurs, we will notify you and the Information Regulator as required by law.

9. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (for example, tax and company law record-keeping requirements). When information is no longer needed, we will securely delete, destroy or de-identify it.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to ensure the site functions properly, to understand how visitors use it, and to improve your experience. Cookies are small files stored on your device.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies before providing any personal information.

12. Your Rights

Under POPIA, you have the right to:

  • Request confirmation of whether we hold personal information about you
  • Request access to the personal information we hold about you
  • Request correction or deletion of personal information that is inaccurate, irrelevant, excessive, out of date, incomplete or misleading, or that we are no longer authorised to keep
  • Object to the processing of your personal information, on reasonable grounds
  • Withdraw your consent at any time (this will not affect processing that took place before withdrawal)
  • Opt out of direct marketing communications at any time
  • Lodge a complaint with the Information Regulator (South Africa)

To exercise any of these rights, please contact our Information Officer using the details in Section 2. We may need to verify your identity before processing your request.

13. Direct Marketing

We will only send you direct marketing communications where you have given your consent, or where you are an existing client and the communication relates to similar products or services. Every marketing message will include a simple way to opt out.

14. Children

Our website, products and services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 18.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The latest version will always be available on our website, together with the "Last updated" date at the top of this page. We encourage you to review it periodically.

16. Complaints

If you are unhappy with how we have handled your personal information, please contact our Information Officer first so that we can try to resolve the matter. You also have the right to lodge a complaint with the Information Regulator (South Africa):

Website
https://inforegulator.org.za
Email
POPIAComplaints@inforegulator.org.za

Please confirm the current contact details on the Regulator's website.

17. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Company
Ceramic Lining Solutions — Attention: Information Officer
Email
jordan@clsgroup.co.za
Telephone
+27 75 045 0165

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